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Student Services and Resources
 
     
Student Services and Resources

 

 

 

Student Services and Resources

Academic Services

Millican Hall 210, (407) 823-2691

This office is responsible for administering state and university academic policies pertaining to academic record changes, curriculum file management, the degree audit program, and university-wide academic policies and graduation requirements. The primary goal of the office is to apply these policies fairly, promptly and evenly according to established guidelines, to provide a prompt response to requests from students, faculty, and staff and to maintain accurate and effective computer records for advisement and graduation certification.

UCF Cocoa and UCF Daytona Campus Life

Interim Director Cocoa: James C. Smith, Jr.
Director Daytona: Diana L. Weidman

The Cocoa Campus Life Office:
Building #3 Room 230 (321-632-1111 ext. 65555)
The Daytona Campus Life Office:
Building #34 Room 202 (386-255-7423)

The Cocoa and Daytona Campus Life offices provide student services at the area campuses including orientation, career advising, veteran affairs, international student services, and accommodations for disabled students. In addition, they provide programs, assistance to clubs and organizations, miscellaneous test information, and work closely with the Student Government Association.

Campus Life

Associate Vice President: Craig E. Ullom, SU 304, (407) 823-2626

The Campus Life unit develops partnerships to provide meaningful programs, quality services, and personal growth opportunities for students in learning environments. Campus Life promotes personal excellence, healthy lifestyles, leadership development, and community responsibility. Departments in Campus Life include: Student Leadership Programs (LEAD Scholars Program, Greek Affairs, Student Activities, United Campus Ministries), Campus Life Facilities (Student Union, Recreation Center, and Intramurals), Student Rights and Responsibilities (Student Conduct, Dispute Resolution, Student Legal Services), Student Health Services, Housing and Residence Life, Off-Campus Student Services (Off-Campus Student Resource Center, Area Campuses). For more information, visit the website at www.campuslife.sdes.ucf.edu/.

Campus Ministries, United

Director: Charmaine Townshend, SRC 172, (407) 823-4293

The United Campus Ministries program is a combined effort of a wide variety of religious persuasions providing students with professional personnel who will encourage spiritual, moral, and social oppor­tunities in a spiritual context within the university community. They offer counseling, scripture study, public lecture and discussion programs, fellowship, recreation, and worship services.

Career Resource Center

Director: Melanie Parker, SRC 185, (407) 823-2361

The Career Resource Center (CRC) provides a broad range of career planning and job search services to UCF students, alumni, and employers. Students beginning studies at UCF are encouraged to start thinking about careers as soon as possible. Career Development Coordinators are available to assist students throughout their college experience. To help students navigate the complexities of the job market, the center conducts weekly career planning mini-classes, sponsors eight career expos and fairs, and hosts several hundred employer recruiting visits each year. The center offers an on-line resume system that can refer resumes to interested employers. Full-time and part-time, and internship job postings are available to students in the CRC library in paper form and on the CRC website at http://www.crc.ucf.edu/.

Computer Services and Telecommunications

Director: Robert Yanckello, CSB 305, (407) 823-2711

Computer Services and Telecommunications provides central support services for instruction and research computing, administrative data processing, telecommunications networks, e-mail, telephone, information technology training, user help, and microcomputer technology to the university.

Central instruction and research computing is provided primarily by computers located on the main campus as follows: Novell LAN fileservers, Sun Enterprise servers, and other Internet and campus facilities. Public access PC labs are located in Computer Center II (CCII), Classroom Building I (CL1-101), Education (EDU), and the Business Building (BA). UNIX workstations are available in CCII. Macintosh labs are available in CCII and EDU. Public access labs are available to faculty and students. Most labs are open seven days a week with extended hours. The CyberKnight Center is available in CCII to assist students with computer and Internet needs.

Web services are available at connect.ucf.edu for registration, grades, and financial aid information. Campus information Kiosks are available in several campus buildings for frequently asked questions and individual student record information. Additional information is available on the UCF World Wide Web page http://www.ucf.edu Access to Internet and campus information servers is available to our students through Pegasus accounts provided to all newly enrolled students.

The university also operates a full-service computer store in the Student Union, which provides the UCF community a source for quality computer products and services at competitive prices. The store is an authorized campus re-seller for Dell, Apple, Microsoft, and many other products. Maintenance and training support are also available from the store.

Counseling

Director: Robert Harman, SRC 203, (407) 823-2811

The University of Central Florida Counseling Center is the only campus agency designated to provide psychological services to university enrolled students. The Center is composed of a professional staff of psychologists and mental health counselors, who provide both a confidential atmosphere and a safe environment in which students may explore and resolve issues of concern. The Center maintains and assures confidentiality as provided by law. The Center is open Monday through Friday and operates on an appointment basis. The following counseling services are offered: personal counseling, career counseling, couples/conjoint counseling, and group counseling. For additional information, visit the website at www.counseling.sdes.ucf.edu

Course Development and Web Services

Barbara Truman, Director
LIB 107, (407) 823-3718
Web address: http://cdws.ucf.edu

Course Development and Web Services (CDWS) is the primary unit responsible for Web-related services including online courses, www.ucf.edu, WebCT support, and associated professional development, multimedia production, and standards development.

CDWS produces instruction, images, video, interactive courseware, programming, databases, software applications, CD-ROMs, and other digital media applications. Students known as Techrangers are recruited, trained, and certified each semester from a variety of academic programs to work with faculty, departments, and students to create collaborative digital media projects.

Applications created by CDWS include:

Special events are held regularly to promote campuswide participation and web-related research and development. For more information about Course Development and Web Services, see our website at http://cdws.ucf.edu

Creative School for Children

Director: Dolores Burghard, CSC, (407) 823-2726

The Creative School for Children (Educational Research Center for Child Development) provides an educational program, including kindergarten-first grade, for children two through seven years old. The daily program is planned and conducted by degreed teachers. The program provides a wide variety of experiences in art, music, language, motor skills, science, math, social studies, perceptual development, socialization, and self-discovery. Planned and spontaneous field trips and special family programs are a part of the yearly schedule. Experiences in observation and training in academic areas are also made available to university students. Opportunities for educational research are available to university faculty and graduate students. Hours are 7:45 a.m. -5:15 p.m. Monday through Friday. The school conducts a Summer Recreational Day Camp for elementary school children during the Summer semester.

Dispute Resolution Services

Coordinator: TBA, SRC 153, (407) 823-3477

Dispute Resolution Services enhances the university community by offering mediation training and services directed at resolving interpersonal disputes while promoting individual responsibility. Mediation is a private, voluntary, decision-making process in which one or more impartial persons, the mediator(s), assist people, organizations, and communities in conflict to work toward a variety of goals. This service is available to the university community and is encouraged for those who have been unsuccessful in resolving their differences. Mediation training is conducted once per semester and is offered at two different levels: 1) a basic introduction to conflict resolution skills and mediation techniques session, and 2) as an advanced mediation techniques session. Mediation training and services are provided to students, faculty, and staff at no charge. Dispute Resolution Services also offers educational workshops and outreach programs to foster understanding and promote harmony within the university community. Learn more by visiting the website at www.drs.sdes.ucf.edu/

Housing and Residence Life

Director: Christi Hartzler, HAB 101, (407) 823-4663

Regularly enrolled single students paying registration fees for a minimum of nine semester hours may apply for assignment to University residence, consisting of residence halls and apartment-style units. However in the residential halls, priority is given to incoming Freshmen who occupy approximately 70 percent of the university's housing capacity and, current residents, who occupy most of the University's remaining spaces. Upper-level single students are given priority for assignment to the University's on-campus apartment-style residential facilities on a space-available basis. There is no on-campus married student housing.

Applications and other information concerning university housing may be obtained by consulting the Department of Housing and Residence Life, P.O. Box 163222, UCF, Orlando FL 32816-0222, (407) 823-4663 and referring to our website http://www.housing.ucf.edu.

International Services Center

Director: Dr. Saleha Suleman
CMMS (Building #81), (407) 823-2337

The International Services Center (ISC), a unit of the Division of Graduate Studies, provides assistance and information to the University of Central Florida international community. Its main function is to serve as a unit of advocacy and support, assist in adjusting to a new academic environment and culture, and provide immigration and other advising to prospective, new and currently enrolled international students and scholars at the University of Central Florida. A wide range of special services is offered to help international students and scholars maintain their non-immigrant visa status. This includes issuing necessary USCIS documents to facilitate visa issuance abroad, transfer procedure and employment authorization. Counseling and assistance on personal, financial, academic, and cultural concerns also are given to guide the international students and scholars within the University community. The ISC is committed to providing accurate, updated and timely information on issues and needs pertinent to international students and scholars. Another important role of the Center is to enhance international awareness and cross cultural understanding through educational, cultural and social programs and activities.

Intramural Sports

Associate Director: Jim Wilkening, Recreation and Wellness Center 204, (407) 823-2408

The Intramural Sports program offers the opportunity to participate in more than 40 action-filled team, dual, and individual sports including perennial favorites flag football, basketball, soccer, and floor hockey. Several divisions of competition are offered to accommodate various skill levels.

A unique aspect of the UCF program is referee development in which you will be trained to officiate sports, earn money on campus, and get an opportunity to work in the Orlando community. To sign up as a team or individual, and for more information, visit http://www.imsports.ucf.edu/. Get involved and remember to take a little time each day to play.

Multicultural Academic and Support Services (MASS)

Associate Director: Inez M. Ford, MH 145, (407) 823-2716

The Office of Multicultural Academic and Support Services (MASS) provides comprehensive academic support, cultural enrichment, consultation, and referral services that promote the recruitment, admission, retention, and graduation of African American, Hispanic American, Asian American and Native American students. MASS offers personalized advising and support; monitors academic progress; sponsors a six week summer program, Seizing Opportunities for Achievement and Retention (SOAR); and designs and coordinates cultural and social activities to assist multicultural students in realizing their academic, career and personal goals. MASS serves as the focal point of operations in addressing the specific needs, issues and concerns that confront multicultural students at UCF.

Off-Campus Student Resource Center

Director: Jimmy Watson, HAB 105, (407) 823-6505, www.housing.ucf.edu/ocsrc/home.html

The Off-Campus Student Resource Center (OCSRC) assists students in their search for off-campus housing accommodations. The Center provides listings of off-campus apartments and resources for students needing to find roommates, storage, sublease, transportation, and furniture rental information.

The Off-Campus Student Resource Center also provides UCF students living off-campus with information regarding a variety of on-campus programs and services. The Center fosters a supportive environment for off-campus students by providing an advocacy for resolving problems, "on the spot" or through campus referrals, and exploring other available resources for students. Students are welcome and encouraged to utilize the services offered by the Off-Campus Center, and to become "connected" with the many benefits the campus has to offer.

Office of Instructional Resources

Dr. Ruth Marshall, Director
Classroom Building I, Room 203
(407) 823-2571, Fax: (407) 823-2109
Web address: http://www.oir.ucf.edu

The Office of Instructional Resources supports UCF administrators, faculty, and staff with multimedia design and production, digital media, webcasting, video production, audio production, photography, and graphics, and a full range of multimedia classroom support services. OIR manages UCF's interactive video network, which includes seven origination rooms on the main campus and ten receive rooms at branch campus locations. OIR's facilities include the Digital Image Processing Lab (DIPL), located in the Research Pavilion in the Central Florida Research Park. In association with its community partners, DIPL offers UCF faculty access to state-of-the-art digital imaging technologies including digital image processing, digital document scanning, and CD-ROM production. OIR's Faculty Multimedia Center (CL1 202) provides multimedia production, image scanning, slide scanning, CD-ROM production and duplication, graphics for brochures and posters, and training resources for faculty using Macintosh and Windows personal computer systems. OIR's Interactive Video Classroom (CL1 320) is used for videoconferencing and ITV course origination. The room also provides faculty with an excellent location for training in ITV production and delivery skills. OIR also supports over ninety advanced multimedia classrooms located throughout the campus.

The ITV network services several area campus sites, including the UCF Downtown Center, the branch campuses at Brevard and Daytona, and other off-campus instructional sites such as South Orlando, Palm Bay, Valencia Community College's west campus, and Lake Sumter Community College at Clermont; OIR also provides Ku and C-band satellite reception, cable television delivery on the main campus, and ISDN (384K) videoconference and services.

Office of Student Conduct

Coordinator: Victoria Burke, SRC 150, (407) 823-2851

The Office of Student Conduct addresses alleged violations of the Rules of Conduct contained within the student handbook, The Golden Rule. This office is also responsible for advising students of their rights during the Student Conduct Review Process, discipline certification, and student eligibility checks. The Office of Student Conduct annually publishes the student handbook, The Golden Rule, which contains more detailed information on student life. Copies may be obtained in SRC 154, or may be viewed on the web at: www.goldenrule.sdes.ucf.edu.

Office of Student Rights and Responsibilities

Director: Patricia MacKown, SRC 155, (407) 823-6960

By offering a wide range of services designed to assist as well as educate students in resolving their disputes, the Office of Student Rights and Responsibilities (OSRR) combines Student Legal Services, Dispute Resolution Services, and the Office of Student Conduct. OSRR provides a forum that contributes to the individual growth and development of the student's knowledge of community responsibilities, due process, conflict resolution skills, and university student conduct rules. Our resources are more effectively used by combining and referring within the judicial knowledge base that exists within these three services.

Registrar's Office

University Registrar: Dennis J. Dulniak, MH 161, (407) 823-3100

The Registrar's Office, with a commitment to quality service and leading edge technology, provides efficient registration, effectively meets student administrative needs, and ensures a complete enrollment process from registration through graduation. The office maintains the integrity of academic records and coor­dinates and enforces University policies and procedures campus-wide through cooperation, communication, and leadership. The Registrar's Office is responsible for the management and publication of course offerings, the Undergraduate Catalog, Schedule Web Guide, and the efficient utilization of classroom resources. For further information, visit the website at http://registrar.ucf.edu

Student Activities

Director: Tony Perry, SU 208, (407) 823-6471

The Office of Student Activities provides programs, resources, and services that enhance student life at the university. The office registers over 200 student organizations (student government, academic/preprofessional and honorary, sports clubs, military, religious, special interests, minority/international, and service groups) and advises the Campus Activities Board (CAB), the Consultants for Effective Leadership (CEL), the Diversity Dialogue Consultants (DDC), Volunteer UCF (VUCF), and Emerging Knights (EK). Other programs and services sponsored through this office include the Knights of the Roundtable, Family Weekend, and Senior Salute.

Student Disability Services (SDS)

Director: Philip Kalfin, SRC 132, (407) 823-2371

The Office of Student Disability Services provides information and individualized services consistent with the student's documented disability. Such services may include, but are not limited to, orientation to campus facilities and services, assistance with classroom accommodations, assistance with course registration, disabled parking decals, counseling, and referral to campus and community services for students with disabilities.

To be eligible for disability-related services, individuals must have a documented disability as defined by federal and state laws. Services are available to students whose disabilities include, but are not limited to, hearing impairment, manual dexterity impairment, mobility impairment, specific learning disability (such as dyslexia), speech impairment, visual impairment, or other disabilities requiring administrative or academic accommodations. Individuals seeking services are required to provide documenta­tion from an appropriate health care provider or professional.

If a student needs special admission consideration based on a disability, the student should answer this question on the Application for Admission form and send the requested appropriate documentation to the Admissions Office. Students who have a disability that may require special assistance are requested to voluntarily contact the Office of Student Disability Services. All information is confidential and will be used only to assist the student. Information and assistance are available for faculty members working with students with disabilities. A Telecommunication Device for the Deaf (TDD)/Text Telephone (TTY) is available for hearing-impaired or speech-impaired persons with TDDs/TTYs to contact the university. Telephone (407) 823-2116, for TDD/TTY calls only.

Student Financial Assistance

Executive Director: Mary H. McKinney, MH 120, (407) 823-2827. For appointment, call (407) 823-5285

The primary role of this office is to provide financial assistance to students and families, allowing them to participate fully in the total educational experience. The office is responsible for coordinating and processing all resources for both undergraduate and graduate students. It also serves as the Undergraduate Student Personnel Office. Students may contact the Office of Student Financial Assistance to receive individual, comprehensive counseling by telephone or to schedule an appointment with a counselor. The office provides a complete line of services regarding financial assistance to all students. For more detailed information, visit our website at: http://finaid.ucf.edu/.

Student Government

Director: David L. Pavlonnis, SU 214, (407) 823-2191,

Student Government's (SG) purpose is to represent student views on issues affecting UCF and to promote progressive changes that improve campus life. In advocating better communication and understanding among the UCF family, Student Government also provides numerous services which impact student life. These services currently include computer labs, discount tickets to movie theaters and theme parks, free local calling on campus telephones, funding for legal services, recreational services and Campus Activities Board programming. Money allocated by Student Government for these services comes from activity and service fees which students pay during registration. Additionally, UCF clubs and organizations may receive funding for events, projects and travel to conventions. SG coordinates its efforts with the Florida Student Association in lobbying for students' rights on local, state and national government levels.

Student Health Services (SHS)

Director: Robert Faust, SHC, (407) 823-2701

Recognizing the importance of lifestyle in health and the prevention of disease, the Student Health Services combines quality care for illness and accidents with an aggressive health education and lifestyle enhancement program. A Student Wellness Advocate Team (SWAT) enhances the health promotion efforts of the Wellness Center.

The Student Health Center (SHC) is staffed by physicians, advanced registered nurse practitioners, physician assistants, registered nurses, pharmacists, and a full complement of other medical support personnel. Full referral service to Orlando area specialists is established.

Each health fee paying student is entitled to the benefits provided through the Student Health Services and outlined in printed material available in the Student Health Center. Most office consultations and programs are provided without additional costs. Laboratory tests, x-rays, medications, and some supplies require additional but significantly reduced payments which may be made with cash, credit card, personal check, or charged to student's account.

Student Legal Services

Director: Patricia MacKown, SRC 155, (407) 823-2538

Student Legal Services provides students with advice and consultation including court representation in selected areas of law such as landlord/tenant, consumer, simple wills, traffic, and criminal. Each eligible student (an undergraduate or graduate student currently enrolled in UCF) is entitled to consult with a Program Attorney about any legal matter not excluded by program guidelines free of charge. Students in need of legal services should contact Student Legal Services at (407) 823-2538, or Student Resource Center Room 155. This service is by appointment only, and no legal advice is given over the phone.

Student Union and Recreation and Wellness Center

Director: Suzanne Halpin, SU 312, (407) 823-2117

The Student Union is the meeting place on campus and provides the campus community with a variety of meeting places, offices, programs, and services. The Union is home to a great variety of restaurants including Joffrey's Coffee, The Sweet Retreat, Steak Escape and Egg Rolz, Subway, Wendy's, Sbarro, Baja Burrito Kitchen, Mrs. Field's, Pretzel Time, and Wackadoo's Grub and Brew. Retail stores include STA Travel, Park Avenue CD's Jr., Greek Unique, KnightStop Convenience Store, Knightwear, College Optical, and the UCF Computer Store. Other services in the Union are the SGA Ticket Center, U.S. Postal Center, and ATMs from SunTrust, Bank of America, and the UCF Credit Union. For information, phone (407) 823-0001.

The Recreation and Wellness Center (RWC) offers cardiovascular training equipment, weight training equipment, group exercise rooms, basketball courts, an indoor track, sand volleyball courts, a swimming pool, and a climbing wall. The UCF Wellness Center, also housed with RWC, sponsors a wide variety of health-related classes, lessons, and programs throughout the year. Playing fields and tennis courts adjacent to the center are available to students when not in use for scheduled events. The Recreation and Wellness Center is open to all students with a valid UCF ID. Memberships are available for non-students. The RWC staff also operates the Lake Claire recreation area, which is located just north of Greek Row. Lake Claire offers picnic facilities, watercraft, and a nature trail. The facilities can be reserved for group activities by calling Student Union Event Services at 407-823-3677. For information regarding RWC, call 407-823-5011.

Transit Services

Web address: http://www.ucf.edu/campusmap/busroute/

Through joint efforts of UCF, LYNX and the University/Alafaya Corridor Transportation Association (UACTA), UCF students, faculty, and staff have a number of transit options. Three bus routes serve UCF from Oviedo, Downtown Orlando, and Valencia Community College East campus. Through the use of these routes, commuters can connect to most anywhere in Greater Orlando. These buses normally operate at 30 to 60 minute intervals. The cost to ride LYNX is $1.25 per ride. Special passes are available at discounted rates. Route maps may be obtained at the Millican Hall Information Booth or by calling UACTA at 407-658-8492 or LYNX at 407-841-8240.

The Student Transportation Shuttle Service provides transit needs for student communities, as well as traveling through the Research Park area. This service consists of fixed routes operating on 15-minute intervals. All students, faculty, and staff are eligible to ride the shuttle at no per-trip cost. Route maps may be obtained through the Parking Services web page at http://parking.ucf.edu.

UCF Alumni Association

Director: Thomas Messina, RP-RVL 301, (407) UCF-ALUM

The University of Central Florida Alumni Association was developed to maintain awareness and support of the university by our alumni. Membership is open to all alumni and friends of the university.

University Bookstore

General Manager: Denise Berrios, P.O. Box 162444, Orlando, FL 32816-2444; (407) 823-2665

The University Bookstore is operated under a contractual agreement with Barnes and Noble. The University Bookstore is located in the John T. Washington Center and is open to the public. In addition to textbooks and school supplies, this facility offers a complete line of UCF insignia clothing and gift items. For more information visit the website at http://ucf.bkstore.com

University Libraries

Barry B. Baker, Director
Frank R. Allen, Associate Director for Administrative Services
Margaret K. Scharf, Associate Director for Public Services
LR 512, (407) 823-2564

Librarians: Barbara J. Alderman, Ellen P. Anderson, Buenaventura B. Basco, Penny M. Beile, Linda K. Colding, Eda M. Correa, Michelle M. Foss, J. Richard Gause, Jr., Donna R. Goda, Amy E. Gonzalez, Richard H. Harrison II, Carole S. Hinshaw, Athena R. Hoeppner, Selma K. Jaskowski, Lyn S. Case, Elizabeth E. Killingsworth, Marcus D. Kilman, Allison O. King, Cynthia M. Kisby, Chang C. Lee, Cheryl G. Mahan, Harold D. Mendelsohn, Kimberly K. Montgomery, Jeanne M. Piascik, Meredith C. Semones, Roger D. Simmons, Marilyn R. Snow, Peter Spyers-Duran II, Mem T. Stahley, Carla M. Summers, Linda J. Sutton, Terrie K. Sypolt, Rachel G. Viggiano, Jeannette A. Ward, Jack L. Webb, Milton T. Wolf, Ying Zhang.

The main University Library has a collection of over 1.4 million volumes, including 11,900 serial subscriptions. In addition to bound volumes, the Library owns approximately 2.3 million microforms and 35,000 media titles. UCF is a partial depository for both United States and Florida government publications. The Library is open approximately 103 hours per week including evenings and weekends. Current hours are available on the website: http://library.ucf.edu/administration/calendar.htm or by calling (407) 823-2756.

Over 200 computer workstations are available for public use on all floors of the University Library. Included in this total are 20 laptops equipped with wireless cards that can be checked out for use anywhere in the Library building. Patrons who have laptops with wireless cards can also bring their own computers to the Library and connect to the Library's electronic resources and to the Internet from anywhere in the building. The Library also has two classrooms outfitted with 41 computer workstations for hands-on instruction in the use of electronic resources.

WebLUIS, the Library's web-based catalog, can be accessed from any public or home PC. WebLUIS also offers a gateway to hundreds of electronic databases, the catalogs of other state university system libraries, and the community college system libraries. For help and advice in the use of the Library and its materials, the Reference Desk is open during most library hours. Librarians are on duty to assist in the use of the online catalog (WebLUIS), electronic reference sources, and other library collections. Assistance is also available through the Ask a Librarian service, by telephone at (407) 823-2562 or at http://library.ucf.edu/ASK/.

The Interlibrary Loan and Document Delivery Services Department (ILL) assists students in obtaining materials not owned by the Library. Most book loans and photocopied materials can be acquired free of charge within two weeks. Request forms are available on the ILL website at http://library.ucf.edu/ill or at the ILL Office (Room 221). For more information, call (407) 823-2383 during office hours, or visit the ILL website.

Special services are provided for people with disabilities. By using WebLUIS, students can determine the availability of books they need and telephone the Library to request that books be retrieved from the shelves and brought to them at the circulation desk. A Kurzweil reading machine is available in the Library for people with visual impairments; students may arrange for instruction in its use. Through the cooperation of the university's Office of Student Disability Services and the Florida Bureau of Blind Services, the library staff will aid disabled students in obtaining special equipment they may need to use library resources.

The Curriculum Materials Center (CMC), a unit of the University Library, is located in the Education Building. The CMC provides representative K-12 curriculum materials for preview, review, analysis, and circulation. The facility serves primarily the students and faculty of the College of Education, however, it is open to all campus faculty, staff, and students. For more information on this center, see the CMC website at http://library.ucf.edu/CMC or call (407) 823-2791.

Additional library collections are available at the Brevard Community College-University of Central Florida Joint Use Library in Cocoa and at the Daytona Beach Community College Library in Daytona Beach. At both locations the university works with the local community college to provide complete information services, including materials processing and checkout. Both locations have electronic access to LUIS and to university resources on the web. Courier and intercampus loan services make the main library's collections available to UCF students at all area campus sites. For more information, see the website at http://library.ucf.edu/BranchCampuses/default.htm

University Ombuds Office

Director: Victoria Brown, Millican Hall 338F, (407) 823-6440

The Office of the Ombuds Officer provides members of the university community assistance and advice regarding concerns related to the university. These services are available to every member of the university community—students, staff, faculty, and others. Any type of concern may be brought to the attention of this office: academic, financial, housing, consumer, work-related, or personal. The university Ombuds Officer is a neutral facilitator and will listen to your concern, help you explore options, offer suggestions and advice, and assist in the resolution of your concern. Referral and direction to appropriate individuals and offices, and clarification of university policies and procedures are services of the office. All proceedings in individual cases will be held confidential by the Ombuds Officer unless otherwise authorized by the complainant, or otherwise required by applicable law, including without limitation, Chapter 119, Florida Statutes.

UCF Public Safety and Police Department

Chief: Richard P. Turkiewicz
Police Department, UCF, P.O. Box 163550, Orlando, FL 32816-3550; (407) 823-5555, http://police.ucf.edu
Parking Services Web address: http://parking.ucf.edu

The UCF Police Department is a full-service law enforcement agency. The Patrol Division consists of police officers providing police services twenty-four hours a day, seven days a week. The officers patrol the campus on foot and in marked patrol cars. They are supplemented by additional police officers patrolling on mountain bikes and motorcycles.

The Investigations Unit consists of detectives that investigate all unsolved criminal cases. The Crime Prevention Unit presents Crime Prevention seminars for property protection and personal safety for the community. The Community-Oriented Policing program (COP) consists of five officers assigned to the UCF Housing areas. These officers work closely with the residents and housing staff in a "partnership" to reduce crimes in these areas. The Student Escort Patrol Service (SEPS) is an evening escort service for all individuals on campus. The Victim Services Unit helps victims with emotional support and practical assistance, informational and referrals, and also provides educational services. Parking Services has the responsibility of maintaining all parking facilities on the UCF campus, selling parking decals, and enforcing parking regulations.

University Writing Center

Director: Dr. Beth Rapp Young, TR MOD 608; (407) 823-2197, www.uwc.ucf.edu

The University Writing Center offers a valuable free resource for graduate students looking for assistance with their writing. Trained graduate consultants at the UWC assist writers with all manner of projects, including course-specific term papers, conference proposals, annotated bibliographies, and GTA application essays. They also work with writers through the entire thesis and dissertation process, providing feedback on planning, research, drafting, and revising. Graduate writers working on longer projects can make a series of appointments to get regular feedback from the same consultant.

In addition, the Graduate Gateway section of the UWC website (reach.ucf.edu/~uwc) offers a useful online library of graduate writing resources, information, and links. An explanation of grant proposals, conference papers, and the stages of a thesis are available, as well as information about resume writing and sample dissertations and theses.

To work with a UWC consultant, we recommend that graduate students make an appointment, either by using our Online Scheduler on our website, stopping by TR MOD 608, or calling 407-823-2197. Writers should bring any notes or drafts, a copy of the assignment (if any), and any relevant textbook or handbook. We also provide a convenient, friendly environment in which to compose, revise, and edit. A library of handbooks, dictionaries, rhetorics, and style books is available for use within the University Writing Center.

Veterans' Affairs, The Office of

 Assistant Director: Lorea E. Clark, MH 149, (407) 823-2707

The Office of Veterans' Affairs (OVA) is a center for all veteran students and eligible dependents who are using VA educational benefits to further their education. The office has a professional staff augmented by student veterans to assist in providing information concerning entitlements, filing claims to the Department of Veterans Affairs (DVA), and certifying enrollment at the university. The office also provides counseling for personal and academic concerns, tutorial assistance, and referral to various community agencies. Veterans and eligible dependents must be certified through the Office of Veterans' Affairs to receive DVA educational benefits. The office monitors the academic progress of all those receiving DVA educational benefits. All veterans and eligible dependents are urged to consult the Office of Veterans' Affairs early in the UCF admissions process.